FREQUENTLY ASKED QUESTIONS
What is a professional organizer?
A professional organizer is like a personal trainer for your home. Just as a personal trainer uses exercise and nutrition to help you be your healthiest self, a professional organizer creates systems and organizes your things to minimize clutter and help your home (or office) function at its very best.
Why would I hire a professional organizer?
To make your life easier and reduce stress! Are you constantly losing your keys? Does reaching the pan you need for dinner mean moving four other items? Does your day start with a frantic search for kids' backpacks and shoes? These are problems I can solve for you. Being organized will save time and money and reduce stress. But it doesn't come naturally to everyone, and it’s not taught in school. So if you’re overwhelmed — or lack time — hiring an organizer is a great investment in your home (and life!).
How do I get started?
To begin the process, please fill out the contact form and I'll be in touch to answer any questions and schedule an in-home consultation. During the consultation we'll review your space and talk about your needs — what goals do you have for your space? What are your pain points?
What should I expect during an organizing session?
Sessions are typically three hours in length to maximize what can be accomplished without getting burnt out. The first step is decluttering, if needed. Once decisions about keeping, donating, or discarding have been made I will arrange your things in an efficient, accessible, and visually-pleasing way. In the process I'll ask questions so I can determine what's likely to work well for you. I will make suggestions for containers or other items that would help the space, always taking into account things you already own, your budget, and your personal taste. When leaving, I'll take trash for disposal and donations for drop off (restrictions apply).
Should I tidy up before you come?
No, and it's better if you don’t! Seeing your problem areas allows me to create the best solutions. And no matter how messy it may be, don't be embarrassed by your space — I've seen worse!
Do I need to be present while you organize?
When we are decluttering, your input is important (which is not to say that you must always be present). I'll need you to make decisions about what to keep and what to eliminate. Depending on the space, I may have questions about preferences, which items you use most, etc. Once those decisions are made I am happy to implement solutions on my own or with you, at your preference.
Will I have to throw things away?
Have to? No. But eliminating clutter is an important part of organization. If there are negative emotions (commonly, guilt) attached to objects, getting rid of them can be liberating. I will encourage you to think about whether you truly want/use/need/love the item, and if you don't, those items can be donated, sold, or recycled.
Will you help me donate items?
Absolutely. I will transport items that fit in the back of my vehicle to a donation center or schedule an appropriate charitable provider for pick-up at your home.
Is our work together confidential?
Yes, always. The work I do necessitates that my clients trust me — you are assured of confidentiality. Details and photos of your home will never be shared without your consent. I follow the National Association of Professional Organizers (NAPO) Code of Ethics, which sets standards for confidentiality.
Do packages include the cost of organizing products?
No, because every project has its own unique needs. Product recommendations are always subject to your budget and approval, and I do not mark up products I purchase on your behalf.
What is your cancellation policy?
When you book an appointment, that time is reserved for you and becomes unavailable for anyone else. If you need to cancel a session for a reason other than a true emergency, please give 48 hours notice so that others may take advantage of the available time. Rescheduling is complimentary, but the session is nonrefundable. Appointments will be confirmed three days in advance. No-shows will be charged for the scheduled hours.
What locations do you service? Is there a travel fee?
I service southeastern Massachusetts (Greater Boston south and the South Shore). Travel is included, up to 90 minutes round trip from my Easton office. Additional travel time is billed in quarter hour increments (i.e. an additional 15 minutes of travel time is $10).
Do you offer gift certificates?
Yes! Gift certificates are available in single session or package amounts.